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Lead/Senior Lead (Strategy and User Research), Singapore Global Network

Apply Now Work type: Permanent, Full-time
Location: Singapore
Categories: Others

About SGN

The Singapore Global Network (SGN) is a division in the Economic Development Board tasked to re-energise Singapore’s efforts in building a strong and extensive ecosystem of overseas Family, Friends, Fans (3F) for Singapore. SGN leads the Whole-Of-Government effort to coordinate across agencies and strengthen our collective networks whose skills, affinity and influence could help build linkages to global business and talent communities, and enhance the international mindshare of Singapore as a leading globally-connected city.



About the Strategy and User Research Team and the Role

The Strategy and User Research (“SUD”) team is tasked with developing corporate strategy, corporate planning, organisational development, administrative support, user research and customer insights in SGN.


SUD partners senior stakeholders in Singapore Government to develop and implement strategies for SGN, builds in-depth understanding and insights of SGN’s customers, and supports the growth and development of SGN as an organisation.


SUD is looking to hire a Lead / Senior Lead, Strategy and User Research to develop corporate strategy and lead user research projects.


In this role, you will:

  • Support senior management in formulating our narrative and strategies, including ensuring alignment with overall whole-of-government (WOG) strategic policies and directions
  • Track corporate KPIs and performance
  • Identify future trends and emerging issues that impact our strategies and, where necessary, make recommendations on alternative courses of action to senior management
  • Engage with internal teams through dialogue and joint projects. This involves having an appreciation of SGN’s overall priorities in order to build and maintain collaborative relationships across teams
  • Plan and coordinate user research and design projects by clarifying and crafting SGN’s problem and intent statements
  • Conduct user research and create user personas using a design thinking approach
  • Communicate strategic plans to internal stakeholders and work closely with external WOG stakeholders to implement strategies
  • Organise biannual corporate workplan exercises


  • At least 3 years of relevant work experience in a strategy, corporate planning, policy or research role
  • Excellent analytical and conceptual thinking skills – able to structure analysis for complex issues, using qualitative and quantitative data, to make sense of new subject matter to distil insights and actionable solutions
  • Experience in quantitative analysis, economics, geographical/industry research, strategic planning or related areas will be an advantage         
  • Strong relationship builder and influencing skills at all levels of seniority
  • Ability to succeed in a matrixed environment, manage multiple workstreams and influence adoption of new thinking
  • Knowledge of – and interest in – design thinking and using human-centric design to solve problems will be advantageous
  • Excellent written and oral communication skills
  • Good team player and an independent thinker
  • Singaporean


We review applications on a rolling basis. Applicants can expect to receive an application outcome within 8 weeks of application date.

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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