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Senior Associate, Central Covid Operations (1 year contract)

Apply Now Work type: Contract, Full-time, Contract
Location: Singapore
Categories: Others

About the Central COVID-19 Operations (“CCO”) team and the role
The CCO team in EDB is responsible for coordinating EDB’s response to COVID-19 related issues in the industry sectors that EDB oversees, such as Marine and Process, Semiconductors, Healthcare, etc.

The Senior Associate, CCO be required to work closely with colleagues in EDB (e.g. Accounts Group, Human Capital Division) and officers from other government agencies, and will report to the Vice President, CCO.

The responsibilities include but are not limited to the following:
• Identifying/triaging complex issues and working with partner agencies to troubleshoot and resolve the issue(s)
• Understanding databases, managing and manipulating data, and synchronizing/aligning with partner agencies on the use of data
• Formulate interim/final responses to client/public queries within service standard with the aim of improving the customer service experience
• Establish, review and implement workflows to ensure good communications and effective operations
• Present issues and data succinctly to obtain buy-in on proposed changes and/or provide any necessary update

Requirements
• Degree in any discipline
• Able to take on weekend duty on a rotational basis when required
• Proficient in MS office, especially Word and Excel, with good organizational and data management skills
• Excellent communication and interpersonal skills to engage both internal and external stakeholders
• A strategic thinker with strong analytical ability and process-orientationA high level of proactiveness, resourcefulness, independence and discretion is required to drive the workpieces and ensure that all stakeholders’ interests/concerns are addressed.
• Singaporean

We review applications and interview on a rolling basis. Applicants may expect to receive an application outcome within 8 weeks of application date.

Advertised: Singapore Standard Time
Applications close: Singapore Standard Time

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